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California Patient Relations Association

Empowering professionals through community, resources, and advocacy.

About Us

Mission

We provide information and education for professional development.

Values

  • Education
  • Professional Growth
  • Advocacy
  • Collaboration

Goal

To lead the advancement of healthcare consumer advocacy by supporting the role of professionals who represent and advocate for consumers across the healthcare continuum.

Vision

Working to protect patient rights, and helping patient representatives deal effectively with a broad spectrum of human behavior.



Membership Portal

Explore our exclusive online portal to access your member benefits, engage with the community, and manage your account.

Click on the file below to download a PDF version of our Membership Application

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2024 CaPRA Membership Application.docx.pdf

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CaPRA Brochure

Click on the file below to download a PDF version of our CaPRA Brochure

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CaPRA's Brochure.pdf

306.4 KB

Membership Benefits

1

Professional Development

Gain access to workshops, webinars, and mentoring programs to enhance your skills and advance your career.

2

Networking Opportunities

Connect with like-minded professionals, share ideas, and build valuable relationships.

3

Industry Insights

Stay up-to-date with the latest trends, best practices, and industry news through our publications and events.

4

Continuing Education Units

We amplify your voice and advocate for issues important to our profession and community.

5

Advanced Practice Patient Relations Certification

is awarded by CaPRA indicating that the candidate has met the outlined APPRC practice requirements and is an Advanced Practitioner as set forth by the organization. Those who achieve this status may use the initials APPRC after their names. APPRC is not a required certification to hold a position as a Patient Relations Professional (PRP), but it does indicate achievement of competencies at an advanced level.

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APPRC SUBMISSION PACKET

Education and Conferences

1

Webinars and Workshops

DEI - The Golden Rule

Wednesday, March 25, 2026 12:00-1:00 PM

Presented by

Angela Peachy, BHAS, CPHRM, CPXP, APPRC

Corporate Director of Risk Management

Hawaii Health Systems Corporation

ADA Dog Therapy Education

Tuesday November 18, 2025 12:00-1:00 PM

Presented by

Kate Buhrmaster, BA, MFA, C-AAIS

Sr. Program Manager, Amerman Family Foundation Dog Therapy Program at CHLA​


Beyond the Bedside: The Future of Patient Relations through Purposeful Rounding

Tuesday September 30, 2025 12:00 - 1:00 PM

Presented by

Angela Peachy

Corporate Director of Risk Management for Hawai‘i Health Systems Corporation

Engaging Patients & Families through a Patient & Family Advisory Council

Tuesday August 26, 2025 12:00 - 1:00 PM

Presented by

Wray J. Ryback, MHA, CPHRM

Federal & State Update of Potential Actions on Healthcare Policy and Delivery

Wednesday May 21, 2025 12:00 - 1:00 PM

Presented by

MARTIN GALLEGOS, D.C., Genesis Consultants Int’l, LLC

2

Peer-to-Peer: Learning Round Table

Wednesday April 23, 2025 12:00 - 1:00 PM

Presented by:

Angela Peachy-Larson CaPRA President

Sabrina Hightower CaPRA’S Patient Relations Liaison

3

Emotional Resilience through Pain Identifying Burnout & Stress

Tuesday,March 25, 2025 12:00- 1:00 p.m.

Presented by Josh Hyatt DHS, MBE, MHL, DGASHRM, CPHRM, CPPS, HEC-C



Navigating Complaints and Grievances Requirements

Presented by Angela Peachy-Larson

Wednesday,January 29, 2025 12:00 p.m. – 1:00 p.m.

4

In-Person Education

Our flagship event featuring keynote speakers, panel discussions, and networking opportunities.

5

Business Meeting

Gather with local members to share insights, collaborate, and build stronger community connections.


Newsletter & Professional Reads

Quarterly Newsletters
Fall 2025

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CaPRA Fall Newsletter.pdf

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Winter 2025

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CaPRA_WinterNewsletter_25v2.pdf

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Summer 2024

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CaPRA Quarterly Newsletter Summer 2024

CaPRA Summer Newsletter


Spring 2024

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Spring Newsletter.pdf

CaPRA Spring Newsletter!

Fall 2024

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CaPRA Fall Newsletter 2024.pdf

Winter 2024

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CaPRA Quarterly Newsletter Winter 2024

Spring 2025

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_Spring25 Newsletter (1).pdf

11.6 MB


Summer 2025

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CaPRASummer_Newsletter25.pdf

10.8 MB

Professional Reads & Resources
Better Business Writing: Become a More Powerful Communicator (Crisp Fifty Minute Series)
Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Caring for Challenging Patients and Family Members
Making It Right: Healthcare Service Recovery Tools, Techniques, And Best Practices
Leadership for Great Customer Service
If Disney Ran Your Hospital
Video:Two Minutes: What's the Risk? Patient Complaints



Photo Gallery

2004 CaPRA Conference Monterey



Resources and Publications

Access a vast repository of industry-specific articles, case studies, and research papers in our Online Resource Library. Stay informed with our member-exclusive Quarterly Newsletter featuring expert insights and trending topics. Our Bylaws are also available for your reference.

CaPRA Bylaws

Bylaws



Our Sponsors

We are grateful for the generous support of our sponsors, whose contributions help us continue our important work.

21 Tamal Vista Blvd., Suite 234

Corte Madera, CA 94925

Taryk Rouchdy

(415) 788-4149

iec@ie-center.com

One Lower Ragsdale Building Two

Monterey, CA 93940

John Reitano

(310) 795-3485

jreitano@pacificinterpreters.com

Stratus Video

33 N. Garden Avenue

Clearwater, FL 33755

Ray Fahey

(818) 261-9934

rfahey@stratusvideo.com


Our Board

Board of Directors

Angela Larson-Peachy, BHAS, CPHRM, LVN, APPRC

President


Open Position

Vice President

Caroline Swinton, RN, MSN, APPRC

Immediate-Past President

Adrineh Poulatian, BA, APPRC

Treasurer

Lifetime Member


Open Position

Secretary


Board Members-At Large

Sabrina Hightower, BSHA, LVN, RCFE, CWC

Director-At-Large

CaPRA Patient Relation Liaison

Irene Zbiczak, BSN, MHSL, FSHCA, AAPRC

Director-At- Large

Lifetime Member

Frances Rojas, BS, APPRC

Director-at-Large

Membership Chair

Lifetime Member

Zeresh King, MBA, BS/BA

Director-At-Large

Lauren Dahler, MPH

Director-At-Large




Contact Us

CaPRA President

Angela Peachy

+1 (909) 664-7909

Membership Contact Information

Frances Rojas CaPRA Membership Chair

743 Blake Road

Riverside, CA 92501

Questions? Please contact Frances Rojas at

951-906-5475 or franie743@yahoo.com

Email

capraconnect@aol.com


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